People Operations Senior Associate

About the role

Smith+Nephew's HR Service Associate delivers end-to-end HR operational support across onboarding, employee lifecycle administration, pay and benefits, employment compliance and customer service. The role also owns the credentialing of vendors and representatives needing healthcare facility access, including managing credentialing requests, vendor relationships and subscription governance. It is a B3-level position.

Key responsibilities

• Customer service: resolve enquiries, issues and complaints, enter employee data accurately into Workday, maintain records and escalate incidents.
• Employee services: administer joiners, movers, leavers, pay changes, probation periods, deductions and entitlements.
• Pay and rewards: process payroll data, file statutory documentation, handle voluntary deductions, sharesave and insurance claims, and run reward/benefit schemes.
• Contracts and compliance: manage offers, background checks, contracts of employment and renewal checks, and advise new starters.
• Credentialing and vendor management: review and approve credentialing requests, track licensed workers, reconcile data across vendor records and Workday, and support subscription billing governance with Finance and Procurement.
• Continuous improvement, coaching and training of junior team members.

Required profile

• Bachelor's degree (minimum); HR or equivalent qualification preferred.
• At least 2 years of HR administration experience in a regional HR shared services organisation.
• Healthcare credentialing or similar compliance-driven operational experience; external candidates must meet this, internal ones may be considered otherwise.
• Experience delivering against customer service targets and working in HR, sales or payroll teams.
• English at B2+ level.
• Good understanding of employment legislation, the employee lifecycle and HR customer service delivery.

Required skills

• Workday, ServiceNow and Salesforce preferred but not required.
• Microsoft Office.

What we offer

• Stock purchase program, referral bonus, transport and food subsidies, recognition program.
• Extra days off, birthday off, voluntary hours.
• Company doctor, medical insurance, gym, health campaigns, employee assistance program and parental leave.
• Hybrid work model for more professional roles, flexible schedules and training program.