Manager, Collections and Disputes

About the role

Baxter is looking for a Collections and Disputes Manager to oversee the strategic execution of collection operations within the Order to Cash (O2C) process. The role coordinates a team of supervisors and/or experienced analysts to align with company goals on DSO, past due percentage and bad debt, and works cross-functionally with Credit, Disputes, Cash Applications and Sales. It suits someone with strong leadership, analytical thinking and business insight who wants to improve performance across countries or business units.

Key responsibilities

• Provide strategic leadership for all areas of the O2C collections process, including long-term goals and operational execution.
• Lead and develop a team of supervisors and/or senior analysts, and oversee larger, more complex teams across geographies.
• Coach frontline leaders to manage their teams and meet performance metrics.
• Set and monitor metrics on collections efficiency, dispute resolution and overdue reduction, and respond to trends.
• Collaborate with senior leadership in Credit, Sales, Disputes and Cash Applications to resolve issues, remove barriers and agree on goals.
• Handle blocking issues and customer negotiations with a focus on strategic outcomes and long-term relationships.
• Champion continuous improvement through root cause analysis and process design thinking.
• Develop and enforce policies in line with corporate guidelines and internal controls.
• Lead talent development, including succession planning, career pathing and training.
• Ensure optimal team structure and resource allocation, and present results, risk assessments and proposals to executives.
• Act as change leader for transformation initiatives within the function or wider organization.

Required profile

• Bachelor's degree in Finance, Business, Accounting or Economics; MBA or similar postgraduate degree is a plus.
• 6+ years of experience in Accounts Receivable, with at least 4 years in a leadership role managing leaders or large teams.
• Track record of reducing overdue balances and improving DSO.
• English C1 or higher is required.
• Experience in multi-country or regional operations is strongly preferred.

Required skills

• Preferred: SAP, JDE or GetPaid.
• Preferred: background in process improvement such as Lean Six Sigma.