IT Techbar Technician Junior

About the role

We are looking for a Junior IT Techbar Technician to provide Level 1 and Level 2 end‑user support at our Costa Rica Share Service Center. You will assist walk‑up customers, handle hardware and software incidents, and ensure smooth operation of conference‑room AV equipment.

Key responsibilities

• Deliver Level 1/Level 2 support for end‑user software, hardware and operating systems.
• Configure, operate and maintain end‑user technology, including laptops, mobile devices and accessories.
• Provide on‑site assistance at the TechBar and support conference‑room Audio/Visual kits.
• Deploy new equipment within agreed service levels.
• Identify and complete value‑adding projects for the department.
• Act as point of contact for third‑party vendors such as HP, Dell and Xerox.

Required profile

• Associate’s degree in a relevant field or equivalent experience.
• At least 1 year of experience troubleshooting hardware, software and AV systems.
• English proficiency at minimum B2 level (written and spoken).

Required skills

• Hardware troubleshooting
• Software troubleshooting
• Audio/Visual system support
• Laptop and mobile device deployment
• Cloud technology familiarity (certification preferred)
• ITIL knowledge or training