Customer Service Representative (On‑Site)
Foundever · Moravia
Job description
About the role
Provide high‑quality, accurate resolutions to customers through phone, email or chat while adhering to client policies and procedures. The role is based on‑site in the Moravia building.
Key responsibilities
- Identify problems and offer solutions to customer inquiries via the designated communication channels.
- Document customer requests accurately in the database.
- Meet individual and team performance targets for service, productivity and quality.
- Follow up on issues until they are fully resolved, including requests, payments and information changes.
- Communicate with coaches, team members and other teams about problems, solutions and trends.
- Maintain equipment in excellent condition and keep account information confidential.
Required profile
- Fluent verbal and written English (minimum 85% proficiency).
- High school diploma, 18 years or older.
- Previous customer service experience in BPO environments.
- Basic mathematical, listening, negotiation and adaptability skills.
- Ability to work effectively in a fast‑paced, team‑oriented environment.
- Strong data‑entry accuracy.
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Costa Rica.
Salary: Customer Service Representative Based on 10 job offers in Costa RicaApply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 23 hours ago
Expires 1 month from now
7 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Foundever
Moravia