Corporate Accounts Support Representative

About the role

Johnson Controls is looking for a Corporate Accounts Support Representative to ensure business continuity for its corporate customers. You will act as the main point of contact, handling requests from intake through to closure while keeping customers informed.

Key responsibilities

• Provide timely support to assigned corporate customers and maintain adequate coverage across the portfolio.
• Track, follow up, and resolve customer requests with a focus on accuracy, responsiveness, and consistency.
• Coordinate with internal teams to address issues, remove blockers, and maintain smooth service delivery.
• Maintain complete and accurate documentation, updates, and case notes in relevant systems and tools.
• Use MS Office, especially Excel, for follow‑up items, reporting, and portfolio tracking.
• Escalate urgent matters appropriately and ensure ownership until each request is closed.

Required profile

• University degree completed or in progress in a related field.
• At least 1 year of experience in customer service, shared services, corporate support, or a similar client‑facing role.
• Fluency in English with strong written and verbal communication skills.
• Strong attention to detail and ability to maintain accurate records.
• Ability to multitask, manage shifting priorities, and meet deadlines in a fast‑paced environment.

Required skills

• Proficiency with MS Office, especially Excel.

What we offer

• Competitive salary.
• Paid vacation, holidays, and sick time.
• On‑the‑job and cross‑training opportunities.
• Supportive, safety‑minded work environment.