Collections Associate – Accounts Receivable

About the role

Elastic is seeking a Collections Associate to manage and collect payments on outstanding business‑to‑business accounts, helping reduce accounts receivable and limit bad debt exposure.

Key responsibilities

• Contact customers via email and phone to secure outstanding balances and negotiate payment plans.
• Perform account reconciliations and resolve unapplied or unidentified cash payments.
• Process credit card payments, address declines, and ensure proper posting to customer accounts.
• Respond to customer inquiries within 24‑48 hours and collaborate with management on delinquent accounts.

Required profile

• 2+ years of professional experience in accounts receivable and collections.
• Strong communication, analytical, and multitasking abilities.
• Ability to work independently in a fast‑paced, distributed environment.
• Experience interacting with senior leadership and multiple stakeholders.

Required skills

• Proficiency in MS Office and G‑Suite applications.
• Advanced Excel skills, including pivot tables and VLOOKUP.
• Experience with Netsuite and Salesforce.

What we offer

• Competitive pay based on performance.
• Health coverage for you and your family.
• Flexible work locations and schedules.
• Generous vacation and parental leave policies.
• Matching donations up to $2,000 and paid volunteer time.