Billing and Collections Manager

About the role

BlueCat, a provider of Intelligent Network Operations platforms, is hiring a Billing and Collections Manager to own billing accuracy, collections performance and cash flow forecasting, and to lead the Billing and Collections team. You will set the collection strategy, manage escalations on strategic accounts and develop the team.

Key responsibilities

• Team leadership: lead, coach and develop Billing and Collections Specialists, including onboarding, goal setting and performance reviews; set priorities, allocate workload and hold the team to accuracy and cash collection targets; build team documentation and standard processes.
• Billing operations: own billing accuracy and compliance with internal policies; resolve discrepancies, credits, adjustments and invoicing issues, and act as escalation point for complex cases.
• Collections and AR management: own the collections strategy for strategic and high-value accounts; reduce aging receivables and improve cash flow; manage escalations and make the call on payment risk and account health.
• Reporting and forecasting: own AR aging, collections and cash flow forecast reporting; track billing and collections KPIs, identify trends and risks and recommend actions to leadership.
• Process, controls and cross-functional work: lead automation, standardization and process improvement; own internal controls, audit readiness and compliance; partner with Sales, Customer Success, Legal and Finance to resolve accounts.

Required profile

• Bachelor's degree in finance, accounting, business administration or a related field; professional certifications in accounting, finance, revenue operations or credit and collections are a plus.
• 7+ years in billing, accounts receivable, collections or related finance operations, including 2+ years leading or mentoring a team.
• Experience resolving complex billing disputes and managing escalations.
• Strong understanding of financial controls, reporting and compliance.
• Excellent written and spoken English.

Required skills

• Advanced understanding of billing, collections, account reconciliation and revenue operations.
• Hands-on experience with ERP, CRM and financial systems.
• Advanced Excel and financial reporting skills.
• Analytical, negotiation and communication skills.

What we offer

• Professional development budget.
• Dedicated wellness days and a wellness week.
• Lifestyle spending account.
• Employee recognition program.