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Account Operations Manager (Individual Contributor)

Emerson · Escazú

New
🇬🇧 English
CRM

Job description

About the role

The Account Operations Manager (AOM) partners with the Test & Measurement sales team to streamline operational activities, remove roadblocks, and ensure customers achieve their objectives. The role focuses on designing solutions, managing escalations, and enabling customers to self‑serve using Test & Measurement tools.

Key responsibilities

  • Develop and execute customized account support plans, leveraging operational expertise.
  • Act as a trusted partner for sellers throughout the customer journey (pre‑sales, delivery coordination, post‑sale).
  • Manage the operational side of opportunities, accelerating billing and removing obstacles.
  • Build and maintain strong relationships with key technical and operational contacts within accounts.
  • Capture buying‑cycle insights, including funding sources, procurement, and approval processes.
  • Oversee customer assets and entitlements, identifying ways to increase velocity.
  • Lead cross‑functional projects to improve the customer experience and drive revenue.
  • Contribute to quarterly business reviews and score‑card assessments.

Required profile

  • Bachelor’s degree in Business Administration, Engineering, or a related field.
  • Experience in a supporting role within a sales or operational function.
  • Fluent English and proficiency in at least one other European language.
  • Strong partnership‑building abilities and excellent communication skills.

Required skills

  • Proficiency with a CRM system.
  • Advanced Microsoft Excel skills.
  • Microsoft PowerPoint competency.
  • General Microsoft Office expertise.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Emerson.
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Published 1 day ago

Expires 1 month from now

16 views · 0 applications

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Emerson

Escazú