Case Manager – Assisted Voluntary Return

About the role

The International Organization for Migration (IOM) is seeking a Case Manager to support Assisted Voluntary Return (AVR) services. The role involves assessing eligibility, guiding migrants through the return process, and ensuring accurate case documentation.

Key responsibilities

• Conduct pre‑screening assessments for individuals applying for AVR services.
• Enter and track case details using the MIMOSA system.
• Interview migrants to gather information, explain the AVR process and available services.
• Perform data entry in Kobo and Excel, ensuring completeness and accuracy.
• Provide follow‑up support throughout the AVR process.
• Coordinate with internal teams, translators, and IOM offices in countries of origin to arrange returns.
• Analyze cases to identify needs, challenges and appropriate interventions.
• Collaborate with other case managers to share best practices.

Required profile

• Experience conducting pre‑screening assessments for AVR services.
• Ability to interview migrants and clearly explain processes.
• Strong coordination skills with multiple stakeholders.

Required skills

• Excel
• Kobo
• MIMOSA system