Talent Acquisition Operations Manager

About the role

The Talent Acquisition Operations Manager will lead recruitment operations for Global Businesses & Functions, ensuring high‑quality delivery across BCG’s worldwide units. Based in Costa Rica, you will manage a team of four professionals, overseeing coordination, interview scheduling, offer drafting and overall service delivery.

Key responsibilities

• Oversee day‑to‑day recruitment coordination and interview scheduling for global teams.
• Monitor and drive performance against KPIs and SLAs, including timelines, response times and service quality.
• Champion a positive candidate experience by identifying and resolving operational challenges.
• Lead, mentor and develop four recruiting operations staff, fostering an inclusive, high‑performing culture.
• Evaluate and improve recruitment processes, workflows and technology utilization.

Required profile

• 6+ years of experience in talent acquisition operations or recruitment coordination.
• Proven ability to manage performance metrics and drive operational improvements.
• Strong analytical and reporting skills.
• Experience leading and developing teams.
• Bachelor's degree or equivalent practical experience.

Required skills

• Working knowledge of applicant tracking systems.
• Experience with Eightfold or iCIMS preferred.