Support Engineer - Azure Application Support

About the role

Publicis Sapient helps clients rethink and build solutions for digital transformation. It is looking for a Support Engineer for its Technology team, responsible for the operational stability and responsiveness of the OpenFlight application, an event-driven, point-to-point middleware used for trip-based reservations between external partners and internal systems.

Required profile

• Strong experience with Microsoft Azure services, including Event Grid, Service Bus, API Management, Cosmos DB, Functions and App Services.
• Working knowledge of C# / .NET frameworks and debugging.
• Hands-on experience with ServiceNow or equivalent incident management systems.
• Understanding of OAuth 2.0, Microsoft Entra ID (Azure AD) authentication and role-based access.
• Collaboration and communication in distributed teams, with analytical and problem-solving skills in an enterprise support context.
• Set yourself apart with experience supporting event-driven architectures, middleware or integration platforms; exposure to asynchronous messaging or event orchestration frameworks; Azure Administrator or Azure Developer Associate certification; familiarity with CI/CD pipelines, deployment monitoring or automation; background supporting travel, reservation or transaction-heavy systems.