Senior Professional Services Consultant

About the role

Zscaler is seeking a Senior Professional Services Consultant to join its Customer Success Organization in Escazú, Costa Rica. This hybrid position will focus on delivering deployment advisory services for enterprise customers implementing the Zscaler Zero Trust Exchange platform.

Key responsibilities

• Lead deployment advisory services and own end‑to‑end delivery for assigned customer engagements from discovery through go‑live.
• Configure and deploy advanced Zscaler product features while migrating customers from legacy on‑premises security technologies.
• Assist customers with deployment testing, troubleshooting, and issue reproduction for Support, Engineering, and Operations teams.
• Ensure client deliverables are produced on time and align with defined service packages and statements of work.
• Build technical expertise in Zscaler cloud services and travel to customer locations as needed for short‑term engagements.

Required profile

• Demonstrates deep empathy for enterprise customers and bases technical recommendations on real‑world security and networking challenges.
• Thrives on complex technical troubleshooting and seeks challenging deployment scenarios to deliver maximum value.
• Strong communication and collaboration skills to work closely with sales, technical account managers, and product teams.

Required skills

• Hands‑on experience with Zscaler Zero Trust Exchange platform and advanced Zscaler product features.
• Knowledge of cloud security and network security principles.
• Experience migrating legacy on‑premises security solutions to cloud‑native platforms.
• Ability to conduct deployment testing, troubleshoot issues, and reproduce problems for engineering teams.