Senior Customer Success Manager, Strategic Account Services

About the role

The Strategic Account Services (SAS) team is looking for a Senior Customer Success Manager to drive growth for Amazon’s most influential sellers. You will own joint business planning, uncover new opportunities, and ensure sellers receive a high‑impact, data‑driven experience.

Key responsibilities

• Identify and act on metrics that drive seller growth and improve the end‑customer experience.
• Analyze data and trends to develop long‑term strategies for a portfolio of sellers.
• Partner strategically with sellers, presenting tailored value propositions and joint business plans.
• Collaborate with cross‑functional teams to design and execute innovative selection, merchandising, traffic, and conversion initiatives.
• Implement and track performance metrics, using insights to continuously improve seller outcomes.

Required profile

• Proven client‑management experience with a focus on delivering measurable business results.
• Ability to work backwards from seller needs to define inputs, outputs, and growth levers.
• Comfort operating in fast‑paced, ambiguous environments while managing multiple workflows.
• Strong ownership mindset and a proactive, inventive approach to problem solving.

Required skills

What we offer

• Opportunity to shape a high‑visibility program within a global e‑commerce leader.
• Collaborative environment with cross‑functional teams and top‑tier sellers.
• Competitive compensation and benefits package.