Senior Customer Success Manager, Strategic Account Services

About the role

The Strategic Account Services (SAS) team is looking for a Senior Customer Success Manager to drive growth for Amazon’s most influential sellers. You will partner with sellers to develop joint business plans, uncover new selection and merchandising opportunities, and raise operational standards.

Key responsibilities

• Identify and act on metrics that influence seller growth and end‑customer experience.
• Analyze data and trends to develop scalable solutions for a portfolio of sellers.
• Act as a strategic partner, presenting tailored value propositions and long‑term account plans.
• Collaborate with cross‑functional teams to design and execute joint business initiatives.
• Implement and track performance metrics to measure success and guide continuous improvement.

Required profile

• Proven client‑management experience with a consultative, data‑driven approach.
• Ability to work backwards from seller needs to define inputs and deliver measurable value.
• Comfort navigating ambiguity, complex workflows, and fast‑paced environments.
• Strong ownership mindset and proactive attitude toward continuous improvement.

Required skills

What we offer

• Opportunity to influence the growth of leading brands on Amazon.
• Collaborative environment with cross‑functional teams.
• Career development in a high‑impact, data‑focused role.