Customer Success Manager II – Strategic Account Services

About the role

Amazon's North American Seller Business is looking for a results‑driven Customer Success Manager II to join the Time Bound Account Management (TBAM) team. You will work with US third‑party (3P) sellers, using data‑driven insights and consultative engagement to improve inventory health, operations, and fulfillment performance.

Key responsibilities

• Proactively engage with unmanaged 3P sellers through cold calls, emails, and structured meeting cadences within a 30‑90 day window.
• Develop and execute tailored strategies to optimize core inputs such as selection, pricing, and promotions.
• Source promotional deals for high‑value events (e.g., Prime Day) and ensure seller inventory readiness.
• Collaborate with internal teams to resolve friction points and unlock growth opportunities.
• Maintain accurate CRM records, log anecdotes, and contribute to weekly business reporting metrics.

Required profile

• 5+ years of enterprise‑level sales, account management, or supply‑chain consulting experience, preferably in e‑commerce, retail technology, logistics, or SaaS.
• Demonstrated success exceeding output targets using a consultative, solutions‑focused approach.
• Experience coaching sellers or clients on operational improvements and upselling services.
• Strong communication and presentation abilities.
• Bachelor’s degree required.

Required skills

• Advanced proficiency in Excel.
• Experience with data analysis tools.