Remote Customer Service Representative

About the role

Join our dynamic remote team as a Customer Service Representative. You will be the primary point of contact for clients, delivering professional assistance and building lasting relationships from the comfort of your home.

Key responsibilities

• Serve as the main liaison for clients across phone, email and chat channels.
• Handle inquiries related to insurance sales, benefits administration, and general account questions.
• Conduct outbound telemarketing to promote services and uncover new sales opportunities.
• Negotiate terms and solutions while adhering to company policies.
• Support sales administration by processing documentation, updating records and tracking interactions.
• Analyze client data to spot trends, improve service delivery and suggest tailored solutions.
• Collaborate with marketing to implement strategies that boost client engagement and retention.

Required profile

• Proven experience in outside sales, retail sales or telemarketing with a strong customer focus.
• Excellent communication and negotiation abilities; bilingual or multilingual is a plus.
• Familiarity with sales administration processes and data analysis.
• Understanding of HIPAA regulations when handling sensitive information.
• Ability to work independently in a remote environment while staying organized and productive.

Required skills

What we offer

• Flexible schedule.
• Fully remote work.
• Comprehensive training and ongoing development opportunities.