L3 Production Support Engineer

About the role

A full-time L3 Application Support Specialist is sought in San Jose, Costa Rica, within the trading, financial services, banking and market data domain. The role covers production support, incident management, Linux/Unix administration, scripting, SQL and deployment support for business-critical applications. The ideal candidate investigates complex production issues independently, performs root cause analysis and ensures the stability and availability of critical systems.

Key responsibilities

• L3 application and production support: investigate and resolve complex incidents, perform root cause analysis and corrective actions, work with development, infrastructure, database and business teams, follow SLAs and incident processes, and take part in on-call and escalation activities.
• Linux/Unix troubleshooting: use command-line tools (ps, top, kill), analyze logs, and handle process failures, resource issues, hangs and performance bottlenecks.
• Bash and Python scripting: write, debug and automate operational tasks, health checks, log analysis and routine production activities.
• SQL and database support: write and run SQL queries, validate data, and work with database teams on data and performance issues.
• Job scheduling and batch operations: monitor and troubleshoot scheduled jobs and batch workflows on Tidal, AutoSys, Control-M or Rundeck, and manage job dependencies and recovery.
• Deployments and releases: coordinate deployments across development, testing and production, troubleshoot deployment failures, and use Azure DevOps and Ansible; follow change management and rollback procedures.
• Monitoring and observability: use OpsRamp, Grafana and Splunk to track availability, performance and alerts, and maintain dashboards and thresholds.
• Documentation: create and maintain runbooks, SOPs and knowledge-base articles.

Required profile

• Experience supporting business-critical applications in financial services, trading, market data, banking, risk management or regulatory operations.
• Ability to independently investigate complex production issues and perform root cause analysis.
• Strong technical fundamentals and practical troubleshooting skills, beyond theory.

Required skills

• Linux/Unix command line and process management
• Bash and Python scripting
• SQL and relational databases
• Tidal, AutoSys, Control-M, Rundeck, Azure DevOps and Ansible
• OpsRamp, Grafana and Splunk