Engineering Lifecycle Management (ELM) Suite Support Level 2 Engineer
Arkhya Tech Inc.
Job description
About the role
Provide second‑line support for IBM Engineering Lifecycle Management suite (DOORS Next, EWM, ETM on Jazz). Resolve configuration, traceability and access issues for customers.
Key responsibilities
- Resolve DOORS Next, EWM, and ETM artifact, link (OSLC), and permission issues.
- Troubleshoot Jazz server errors, license assignments, and project‑area configurations.
- Support reporting using JRS/Report Builder and manage Global Configuration Management.
- Maintain runbooks, gather diagnostics and escalate to L3/IBM when needed.
Required profile
- 2–5 years of experience in L2 support for ELM tools.
- Familiarity with ITIL processes and change/test management.
Required skills
- Jazz/ELM administration
- DOORS Next/DXL
- OSLC linking
- WAS Liberty/Tomcat log analysis
- Db2/Oracle SQL
- LDAP
- ITIL
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Published 1 week ago
Expires 1 month from now
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Arkhya Tech Inc.
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