Data Analyst (Hybrid)

About the role

We are looking for a motivated Data Analyst to join our hybrid team. The role combines technical data operations with direct support for our data‑service customers, ensuring data integrity while delivering a high level of subscriber satisfaction.

Key responsibilities

• Use Salesforce to respond to data‑related inquiries, troubleshoot accuracy issues and resolve technical problems for customers.
• Perform data modification, matching and loading across multiple services using Microsoft SQL Server, SQL client tools and Excel.
• Conduct initial data analysis, investigate discrepancies, and validate data flows from raw sources and website searches.
• Track and manage tickets in Salesforce and JIRA, meeting SLA response and resolution targets.
• Maintain documentation and internal processes in Confluence.
• Collaborate with Data Operations, Data Engineering and senior team members to identify data needs and escalate complex issues.

Required profile

• Minimum 2 years of professional experience in data support, data operations or data analysis.
• Strong understanding of relational database structures and hands‑on experience writing queries in MS SQL Server or similar.
• Proficiency with Microsoft Excel for data manipulation and analysis.
• Experience using Salesforce for queue and contact management.
• Familiarity with JIRA and Confluence for issue tracking and documentation.
• Good written and verbal English communication skills.

Required skills

• Salesforce
• Microsoft SQL Server
• SQL client tools
• Microsoft Excel
• Postman
• RESTful / OData API concepts
• Atlassian JIRA
• Atlassian Confluence