Customer Support Agent – Tier 1

possible-finance

New

Junior 🇬🇧 English

Job description

About the role

As a Tier 1 Customer Support Agent you will be the first point of contact for customers facing financial challenges, helping them navigate issues via email, phone, chat and other channels. You will contribute to the company’s mission of promoting financial fairness and economic mobility.

Key responsibilities

Receive and respond to customer inquiries across multiple communication channels.
Classify, investigate, and resolve issues using knowledge‑base articles, escalating complex cases to Tier 2/3 when needed.
Maintain ownership of tickets, providing timely updates until resolution or escalation.
Process, close, or reroute support tickets in line with service‑level agreements.

Required profile

Fluent in both Spanish and English, written and verbal.
1‑2 years of experience in a customer service role, with ability to multitask in a fast‑paced environment.
Available to work weekends and Eastern Time business hours, remotely or onsite.

Required skills

Strong written and verbal communication skills.
Ability to support customers via chat, phone, and email.

Questions fréquentes

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Source : ats:ashby

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Published 12 hours ago

Expires 1 month from now

7 views · 1 interested

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