Customer Success Coordinator

About the role

As a Customer Success Coordinator you will build strong relationships with existing customers, regularly checking in, leading simple business review calls and ensuring they receive maximum value from Command|Link’s services.

Key responsibilities

• Become familiar with Command|Link’s technology and support approach to confidently address customer inquiries.
• Use internal software to regularly check in with assigned customers, understand their needs and grow the relationship.
• Identify renewal, upgrade, change, and additional product or service opportunities with each customer.
• Utilize the CRM, quoting system and reporting dashboards to stay organized and meet targets.
• Contribute to a fast‑moving, teamwork‑focused environment that values customer success.

Required profile

• At least 1 year of experience working with customers, preferably in sales, account management or support.
• Clear, calm and confident communication on video calls or presentations.
• Proactive initiative, follow‑up without prompting and willingness to make phone calls.
• Friendly, trustworthy and quick at building relationships.
• Ability to learn new software and processes independently.
• Motivation to achieve and exceed targets.

What we offer

• Opportunity to shape the future of business communication at a high‑growth company.
• Flexible time off and remote work flexibility.
• Fun events at cool locations and employee referral bonuses.
• Room for growth and a culture that celebrates ideas and innovation.