Customer Care Representative - Sports Account

About the role

We are seeking bilingual Customer Care Sports Advisors to join our team supporting a world‑renowned sports retail brand in Pavas, San José. You will act as the primary link between the brand and its customers, delivering personalized support throughout the purchase journey.

Key responsibilities

• Resolve customer inquiries related to purchases, deliveries, account issues, and product recommendations.
• Provide clear guidance on products and services, ensuring each interaction leaves a positive impression.
• Maintain accurate records while navigating multiple applications simultaneously.

Required profile

• Customer‑centric mindset with a passion for creating positive experiences.
• Solution‑oriented thinker able to identify needs and recommend valuable products.
• Advanced English proficiency (B2+), strong written and verbal communication.
• Digital agility to learn new tools quickly and handle fast‑paced environments.
• Resilient and adaptable, comfortable managing shifting priorities.

What we offer

• Amazing exclusive discounts in the brand's store.
• Competitive account bonus and referral income opportunities.
• On‑site doctor and free on‑site gym.
• Employee assistance program covering finance, legal, and psychological support.
• Cafeteria subsidy, birthday off, and Benefit Hub discounts.
• Top performer recognition program and career growth initiatives.
• Access to free online courses, certifications, and LinkedIn Learning.