Bilingual Technical Support Advisor – Chat

About the role

Join our team as a Bilingual Technical Chat Support Advisor, providing real‑time assistance to customers facing device, service, and account issues. You will use strong communication and problem‑solving skills to guide users through a positive support experience.

Key responsibilities

• Diagnose and resolve common technical and account‑related inquiries via chat.
• Maintain high quality service metrics while handling multiple applications and systems.
• Document interactions and solutions in the internal knowledge base.

Required profile

• Customer‑focused mindset with a passion for helping others.
• Ability to work independently and as part of a team in a metrics‑driven environment.
• Adaptable to changing processes and open to coaching feedback.

Required skills

• Advanced English proficiency (B2+).
• Strong communication and customer service abilities.
• Comfort with technology, multiple applications, and troubleshooting.

What we offer

• Transportation for eligible early‑morning shifts and competitive account bonus.
• On‑site doctor, free gym, employee assistance program, cafeteria subsidy, and birthday day off.
• Benefit Hub discounts, top‑performer recognition, free online courses, LinkedIn Learning, and career growth programs.