Client Support Representative – Tier 1

About the role

Viventium is seeking a detail‑oriented Client Support Representative to provide first‑level assistance for its SaaS‑based human capital management solutions. The role is fully onsite and focuses on resolving client inquiries via email, phone, and chat.

Key responsibilities

• Handle Tier 1 inquiries related to login issues, payroll processing errors, and report generation, ensuring timely resolution.
• Document all interactions, follow‑ups, and resolutions in the support system while adhering to service‑level agreements.
• Escalate complex cases to Tier 2 or relevant internal teams such as Tax, Payroll, and Development.
• Identify recurring problems and contribute feedback to improve support processes and knowledge bases.

Required profile

• Strong verbal and written communication skills in English (C1) and Spanish.
• Ability to manage multiple inquiries simultaneously and remain professional under pressure.
• Commitment to confidentiality, compliance, and a client‑service orientation.

Required skills

• Basic knowledge of SaaS platforms and troubleshooting.
• Understanding of payroll and tax fundamentals.