Customer Solution Center Representative (Non-Technical)
hp · Heredia
Job description
About the role
The Customer Solution Center Rep provides non‑technical support by validating customer entitlements, documenting cases, and ensuring efficient routing of service requests. The role collaborates with escalated customers and leads projects to improve processes.
Key responsibilities
- Validate customer entitlement and document cases to enable precise routing to appropriate resources.
- Manage the progression of service events through completion while adhering to compliance standards.
- Handle diverse customer service requests across multiple channels and analyze feedback for continuous improvement.
- Lead process‑improvement projects, document changes, and coordinate departmental work.
- Mentor lower‑level staff and collaborate with internal partners to enhance organizational performance.
Required profile
- High School Diploma or equivalent.
- Typically 8+ years of experience in customer support, project or team management, or a related field.
Required skills
- Salesforce
- SAP Applications
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Costa Rica.
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Published 1 day ago
Expires 1 month from now
11 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
hp
Heredia
Related job offers
-
Customer Relations Team Case Manager
hp Heredia -
Customer Solution Center Representative (Non‑Technical)
hp Heredia -
Incident Manager – Member Issue Resolution
Korn Ferry Heredia -
Customer Support Agent – Tier 1
possible-finance -
Agente del servicio de atención al cliente
Concentrix Philippines District de Pavas