Billing Customer Support Specialist – Hybrid (Costa Rica)

About the role

This position provides exceptional customer service by handling billing inquiries, resolving issues, and ensuring a positive experience for Comcast Business customers. The specialist acts as the primary point of contact across phone, email and other support channels, coordinating with internal teams to drive resolutions.

Key responsibilities

• Serve as the main contact for customer inquiries and manage cases from initiation through resolution.
• Research, troubleshoot, and resolve billing concerns using established processes.
• Escalate complex issues to leadership or appropriate departments.
• Maintain accurate customer records in CRM and case management systems.
• Monitor cases to ensure compliance with service level agreements.
• Identify recurring concerns and communicate trends to leadership.

Required profile

• 1+ years of customer service or support experience, preferably in a call‑center environment.
• Associate’s degree or technical degree in business administration, communications or related field preferred.
• Excellent verbal and written communication skills.
• Strong problem‑solving, analytical and organizational abilities.
• Proficiency with CRM systems and customer support tools.