Technical Support Engineer
Akamai Technologies · Roble
Description du poste
About the role
Join Akamai's Microsegmentation Support team as a Technical Support Engineer. This junior position is ideal for candidates with foundational Linux, Docker, and Ansible knowledge who want hands‑on experience in cloud services and production operations.
Key responsibilities
- Monitor system health during shifts to ensure availability and performance.
- Identify incidents, perform initial troubleshooting, and escalate according to procedures.
- Document incidents, steps taken, and outcomes clearly.
- Assist in maintaining and improving monitoring tools such as Grafana, GroundCover, and DataDog.
- Follow predefined runbooks to handle events consistently.
Required profile
- Foundational knowledge of Linux administration (filesystems, permissions, processes, networking basics).
- Hands‑on experience with Docker and Kubernetes (containers, pods, logs, basic troubleshooting).
- Basic understanding of Ansible concepts.
- Familiarity with command‑line tools, SSH, and common system utilities.
- Ability to follow procedures, work a shift‑based schedule, and communicate effectively.
Required skills
- Linux
- Docker
- Kubernetes
- Ansible
- Grafana
- DataDog
- GroundCover
- Command‑line utilities (SSH, etc.)
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Akamai Technologies
Roble