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Cette offre a expire le 13/09/2026. Elle n'accepte plus de candidatures.
Technical Support Engineer – Dynamics 365 Finance & Operations
Microsoft
Description du poste
About the role
Microsoft’s Customer Service & Support organization is seeking a Senior Technical Support Engineer to provide Tier 2/3 assistance for Dynamics 365 Finance & Operations. You will work on complex platform issues, collaborate with global engineering teams, and help customers maximize their Microsoft investment.
Key responsibilities
- Deliver Tier 2/3 technical support for Dynamics 365 Finance & Operations on cloud and hybrid ERP environments.
- Lead cross‑team investigations for high‑impact, multi‑technology customer scenarios.
- Provide detailed technical analysis to engineering teams to accelerate incident resolution.
- Model best‑in‑class case handling standards with a focus on speed and quality.
- Mentor junior Technical Support Engineers and contribute to knowledge‑base articles.
Required profile
- Senior‑level experience in technical support for enterprise ERP solutions.
- Strong problem‑solving, research, and collaboration skills.
- Passion for delivering exceptional customer outcomes.
Required skills
- Dynamics 365 Finance & Operations
- Azure cloud services
- Microsoft ERP technologies
- Technical troubleshooting and incident management
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