Technical Support Engineer – Dynamics 365 Finance & Operations

About the role

Microsoft’s Customer Service & Support organization is seeking a Senior Technical Support Engineer to provide Tier 2/3 assistance for Dynamics 365 Finance & Operations. You will work on complex platform issues, collaborate with global engineering teams, and help customers maximize their Microsoft investment.

Key responsibilities

• Deliver Tier 2/3 technical support for Dynamics 365 Finance & Operations on cloud and hybrid ERP environments.
• Lead cross‑team investigations for high‑impact, multi‑technology customer scenarios.
• Provide detailed technical analysis to engineering teams to accelerate incident resolution.
• Model best‑in‑class case handling standards with a focus on speed and quality.
• Mentor junior Technical Support Engineers and contribute to knowledge‑base articles.

Required profile

• Senior‑level experience in technical support for enterprise ERP solutions.
• Strong problem‑solving, research, and collaboration skills.
• Passion for delivering exceptional customer outcomes.

Required skills

• Dynamics 365 Finance & Operations
• Azure cloud services
• Microsoft ERP technologies
• Technical troubleshooting and incident management