Salesforce CRM Administrator (Remote, Costa Rica)

About the role

UST is looking for a Salesforce CRM Administrator to join its Global CRM team on a permanent basis. This is a remote position for someone with a Salesforce CRM background who wants to develop administration skills while supporting a global user community within a FTSE 100 organisation.

Key responsibilities

• Provide day-to-day end-user support by resolving cases submitted through Salesforce
• Create, maintain and troubleshoot users, profiles, permission sets, public groups, queues, roles and sharing settings
• Configure and maintain Salesforce with declarative tools such as custom objects, fields, page layouts, record types, validation rules, picklists, email templates, approval processes and Flow
• Build and maintain reports and dashboards
• Assist in configuring, testing, deploying and supporting Salesforce AI capabilities, including Agentforce agents, Prompt Builder and intelligent automation
• Work with business analysts and developers on enhancements, issue resolution and implementation of business requirements
• Take part in requirements gathering, solution design, UAT, releases and post-deployment validation
• Create user documentation, knowledge articles, training materials and support communications
• Monitor system health, data quality and user feedback, and recommend process and adoption improvements
• Configure Salesforce in line with governance, security and change management processes

Required profile

• Salesforce Certified Platform Administrator
• 1-3 years of experience administering or supporting Salesforce
• Strong analytical and problem-solving skills, attention to detail, and excellent written and verbal communication
• Ability to prioritise multiple requests in a fast-paced environment
• Experience working with stakeholders to gather requirements
• Preferred: Salesforce AI Associate, Agentforce Specialist, Data Cloud Consultant certifications; Trailhead badges; exposure to Flow, Salesforce AI, Lightning Experience and Agile/UAT

Required skills

• Configuring Salesforce with declarative tools (custom objects, fields, page layouts, validation rules, reports, dashboards, Flow)
• Salesforce security concepts: users, roles, profiles, permission sets, sharing
• Troubleshooting user issues and application support
• Microsoft Excel and other Microsoft Office applications

What we offer

• Eleven paid holidays
• Two weeks of paid vacation per year
• Health, dental, disability and life insurance