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Learning Intermediate Analyst – HR & ESPA

Citi · Heredia

Mid 🇬🇧 English
Microsoft Office Learning Management System

Description du poste

About the role

The Learning Intermediate Analyst supports the design, delivery and evaluation of learning initiatives across the HR & ESPA function. Working closely with global and regional HR and L&D teams, the analyst ensures training programs are well‑planned, executed and measured for impact.

Key responsibilities

  • Support design, planning, implementation and maintenance of classroom, virtual instructor‑led and web‑based training programs.
  • Serve as the primary point of contact for logistics, materials management, set‑up, kick‑off and on‑site support for all training events.
  • Manage, track and record program participation in the Learning Management System, including creating new learning items, enrolling participants and handling cancellations.
  • Assist in creating learning materials such as content, train‑the‑trainer guides, workbooks, job aids and promotional collateral.
  • Generate reports and preliminary analyses on program effectiveness, summarising evaluation data.
  • Build and maintain relationships with HR and L&D colleagues globally and regionally to promote efficiency and effectiveness.
  • Assess risk and ensure compliance with corporate policies and regulations.

Required profile

  • 2‑5 years of relevant experience in learning and development or related fields.
  • Bachelor’s degree or equivalent experience.
  • Advanced English communication skills, both written and verbal.
  • Self‑motivated, detail‑oriented and able to work independently.

Required skills

  • Proficiency in Microsoft Excel and the broader Microsoft Office suite.
  • Hands‑on experience with Learning Management Systems (LMS).
  • Project management experience (PM).

What we offer

  • Opportunity to work within a global financial institution.
  • Collaborative environment with cross‑functional teams.
  • Professional development and growth prospects.

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