Junior Support Engineer – Remote

About the role

We are looking for a Junior Support Engineer to join a fast‑growing AI‑driven digital validation platform serving the life‑sciences sector. The role is fully remote and ideal for an early‑career software engineer who enjoys debugging, problem‑solving and interacting directly with customers to resolve technical issues.

Key responsibilities

• Learn and understand the company’s Next.js, React, Node.js and Supabase architecture.
• Investigate and reproduce customer‑reported bugs across the platform.
• Use AI‑assisted tools such as Cursor to trace errors and identify root causes.
• Write clean, maintainable TypeScript code to fix bugs and improve stability.
• Contribute fixes to both frontend and backend components.
• Communicate solutions clearly through customer‑facing emails, maintaining professionalism and empathy.
• Collaborate with Product, QA and Engineering teams to prioritize fixes and enhance reliability.
• Document common issues and troubleshooting steps in internal knowledge bases.
• Assist with monitoring, testing and continuous‑improvement initiatives.

Required profile

• Basic experience developing with JavaScript and TypeScript.
• Familiarity with modern web frameworks such as Next.js and React, and with Node.js back‑ends.
• Understanding of SQL databases and Supabase.
• Strong debugging, troubleshooting and problem‑solving abilities.
• Excellent written English and professional communication skills.

Required skills

• JavaScript
• TypeScript
• Next.js
• React
• Node.js
• Supabase
• SQL