IT Technician Level 1 – Night Shift
Empresa Confidencial · San Pedro
Description du poste
About the role
We are looking for a motivated Level 1 IT Technician to provide first‑line support during night‑shift hours. You will be the primary point of contact for internal and external users experiencing hardware, software, or peripheral issues.
Key responsibilities
- Respond promptly to user inquiries via phone, email, or ticketing system.
- Diagnose and troubleshoot common computer hardware and software problems.
- Perform basic hardware repairs such as RAM replacement and printer troubleshooting.
- Escalate complex issues to senior technicians when needed.
- Document all interactions, problem descriptions, and solutions.
- Help maintain and update knowledge‑base articles and user guides.
Required profile
- Advanced computer student, IT technician, or equivalent experience.
- At least 3 years of experience in a similar support role.
- Strong understanding of computer hardware and software components.
- Excellent troubleshooting, problem‑solving and customer‑service orientation.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
- Ability to work independently and manage multiple tasks.
- Fluent verbal and written English communication.
Required skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Computer hardware troubleshooting
- Software troubleshooting
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Empresa Confidencial
San Pedro
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