IT Technician Level 1 – Night Shift

About the role

We are looking for a motivated Level 1 IT Technician to provide first‑line support during night‑shift hours. You will be the primary point of contact for internal and external users experiencing hardware, software, or peripheral issues.

Key responsibilities

• Respond promptly to user inquiries via phone, email, or ticketing system.
• Diagnose and troubleshoot common computer hardware and software problems.
• Perform basic hardware repairs such as RAM replacement and printer troubleshooting.
• Escalate complex issues to senior technicians when needed.
• Document all interactions, problem descriptions, and solutions.
• Help maintain and update knowledge‑base articles and user guides.

Required profile

• Advanced computer student, IT technician, or equivalent experience.
• At least 3 years of experience in a similar support role.
• Strong understanding of computer hardware and software components.
• Excellent troubleshooting, problem‑solving and customer‑service orientation.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and manage multiple tasks.
• Fluent verbal and written English communication.

Required skills

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Computer hardware troubleshooting
• Software troubleshooting