Associate - Operations
WNS
Description du poste
About the role
The Associate – Operations will handle inbound calls from customers and agents, providing assistance on insurance policy transactions such as new business, renewals, amendments and enquiries. The role focuses on delivering high‑quality customer service while meeting key performance indicators.
Key responsibilities
- Answer inbound calls and resolve queries related to insurance policy processing.
- Achieve or exceed business KRAs including NPS, quality, productivity, AHT and other specified metrics.
- Adapt to a 24 × 7 environment with split‑offs and rotational shifts.
Required profile
- Minimum 1 year of contact‑center experience.
- High school diploma with strong English proficiency (B2 level, neutral accent).
- Ability to work independently and maintain a positive work environment.
Required skills
- Proficiency in verbal and written English.
- Strong multitasking, internet and computer usage skills.
- Attention to detail, numeracy and telephone etiquette.
Questions fréquentes
Pourquoi signalez-vous cette offre ?
Aller plus loin
Salaires, guides et recherches au Costa Rica.
Postulez en 30 secondes
Entrez votre email pour postuler. Un compte sera cree automatiquement.
En continuant, vous acceptez nos conditions d'utilisation.
Deja un compte ? Connexion
Une question sur cette offre ?
Posez-la ici : vous recevrez le récapitulatif de l'offre par e-mail, tout de suite.
Publie il y a 2 heures
Expire dans 1 mois
3 vues · 0 interesses
Boostez vos chances
Importez votre CV : nous vous proposons les offres qui matchent votre profil.
Analyse de votre CV en cours...
WNS