Customer Success Manager
Social Discovery Group · San Jose
Description du poste
About the role
Social Discovery Group is seeking a Customer Success Manager to support its global user base. You will act as the primary point of contact for customers, ensuring their questions are answered promptly and their issues resolved efficiently.
Key responsibilities
- Consult customers on inquiries related to SDG websites.
- Handle customer requests quickly, aiming for high retention.
- Resolve issues and promote the platforms when appropriate.
- Maintain a high level of service quality.
Required profile
- Fluent English; additional languages (Japanese, Spanish, Chinese) a plus.
- Experience with international customers.
- Fast typing skills in English.
- Ability to quickly learn and absorb large volumes of information.
- Strong emotional intelligence and stress resistance.
What we offer
- Full‑time remote work with a day shift 11 am‑8 pm UTC+0 (Wednesday and Thursday off).
- 28 vacation days plus 7 wellness days per year.
- Bonuses up to $5,000 for successful referrals.
- 50% reimbursement for professional training and conferences.
- Corporate discounts for English lessons and health‑benefit compensation up to $1,000 annually.
- Equipment allowance and workplace organization support.
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Social Discovery Group
San Jose