Associate - Operations
WNS
Job description
About the role
The Associate – Operations will handle inbound calls from customers and agents, providing assistance on insurance policy transactions such as new business, renewals, amendments and enquiries. The role focuses on delivering high‑quality customer service while meeting key performance indicators.
Key responsibilities
- Answer inbound calls and resolve queries related to insurance policy processing.
- Achieve or exceed business KRAs including NPS, quality, productivity, AHT and other specified metrics.
- Adapt to a 24 × 7 environment with split‑offs and rotational shifts.
Required profile
- Minimum 1 year of contact‑center experience.
- High school diploma with strong English proficiency (B2 level, neutral accent).
- Ability to work independently and maintain a positive work environment.
Required skills
- Proficiency in verbal and written English.
- Strong multitasking, internet and computer usage skills.
- Attention to detail, numeracy and telephone etiquette.
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Published 3 hours ago
Expires 1 month from now
5 views · 0 interested
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WNS