Senior Client Partner

About the role

We are looking for a Senior Client Partner to drive business growth within our existing portfolio of accounts. You will build trusted relationships with key stakeholders, identify upsell and cross‑sell opportunities, and ensure high client satisfaction.

Key responsibilities

• Gather client and market intelligence to support account development plans, stakeholder mapping and growth strategies.
• Build and maintain deep, trust‑based relationships with decision‑makers, schedule regular business reviews and pursue upsell/cross‑sell opportunities.
• Initiate outreach to new client leaders, qualify untapped needs, and lead the sales process through pitch decks, RFIs/RFPs, commercial offers and contract negotiations.
• Maintain CRM data, track SOW/PO expirations, and drive renewals.
• Manage CSAT survey participation, analyse results and implement corrective actions, while co‑creating case studies.

Required profile

• 5–7+ years in IT services or consulting, with project‑based solution selling and outsourcing experience.
• 2+ years in a sales role within a service company.
• Previous hands‑on experience in software or data engineering is preferred.
• Deep understanding of software development life cycles, IT outsourcing models and commercial terms.
• Fluent English with strong written communication skills.

Required skills

• Software development life cycle (SDLC)
• IT outsourcing models (Time & Materials, Dedicated Team, Fixed Price)
• Project‑based solution selling