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Quality Assurance Specialist

Coloplast · San Jose

Mid 🇬🇧 English

Descripcion del puesto

About the role

The Quality Assurance Specialist will evaluate service interactions and operational processes to ensure consistent, high-quality customer experiences. Working within Coloplast’s Business Centre in San José, the role supports North American operations and collaborates with global teams.

Key responsibilities

  • Conduct monitoring and quality evaluations across all service teams.
  • Meet monthly evaluation volume and productivity targets.
  • Document evaluations accurately in QA systems.
  • Participate in calibration sessions and apply scoring alignment.
  • Identify trends, share insights with QA team and leadership.
  • Follow established workflows, governance, and quality standards.

Required profile

  • High school diploma or equivalent.
  • 2-3 years of contact-center experience (customer service, operations, coaching, performance evaluation).
  • Fluent English communication skills.
  • Willingness to travel up to 10 % (including overnight).
  • Strong attention to detail and analytical abilities.

Required skills

  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint

Questions fréquentes

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Publicado hace 1 mes

Expira en 2 semanas

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Coloplast

San Jose