Partner Success Manager – M365

About the role

The Partner Success Manager (PSM) will work primarily with Microsoft’s top partners to drive adoption, deployment, and business value of Microsoft 365, Copilot, and Security solutions. You will act as a trusted advisor, linking partners to Microsoft’s IP, tools, and internal resources to accelerate growth and capture feedback.

Key responsibilities

• Manage a portfolio of strategic partners, guiding them through Microsoft 365 and Copilot deployment and adoption.
• Collaborate with Partner Pods, Engineering, Marketing, Enterprise Services, and Field Sales to deliver measurable outcomes.
• Provide continuous feedback on program incentives, engagement approaches, and product usage.
• Establish regular business rhythms with partners to align on strategy, priorities, and execution plans.
• Track and own outcomes against key metrics and scorecards.
• Travel as needed to support partner initiatives.

Required profile

• Bachelor’s degree in IT, Computer Science, Business Administration, Engineering or a related field.
• 4+ years of experience in technical consulting, IT administration, support, project management, or related roles.
• Proven ability to build strong relationships with both partner and Microsoft internal teams.
• Strong understanding of partner business models, decision‑making structures, and sales/delivery processes.

Required skills

• Microsoft 365
• Copilot
• Security solutions
• Cloud adoption and deployment