Especialista de Order Management

About the role

The Order Management Specialist will coordinate export orders for DHL Global Forwarding in Alajuela, ensuring timely and accurate execution of shipments. You will act as a liaison between internal teams, customers, carriers, and logistics partners to maintain high service standards.

Key responsibilities

• Manage and follow up on global Intel queries, requests, and requirements.
• Coordinate daily with internal teams, customers, carriers, and logistics partners to execute and monitor export orders.
• Analyze and resolve operational incidents related to shipments, documentation, and special customer requirements.
• Prepare, validate, and distribute operational reports, demand forecasts, and key performance indicators.
• Administer critical Order Management processes such as DDR, LCSR, PGI, invoice masking, pullbacks, and export documentation.
• Monitor SLA compliance, flag operational risks, and coordinate corrective actions.
• Update shipment information, tracking numbers, and required documentation in systems.
• Participate in client and internal follow‑up meetings, providing analysis and recommendations.
• Train and support new team members and carriers on processes and tools.
• Maintain strong commercial relationships with customers, ensuring service quality, safety, and compliance.

Required profile

• 1 to 2 years of experience in a similar order management or customer service role.
• Intermediate proficiency in English.
• Intermediate level of Excel.
• Background in logistics is desirable.

Required skills

• Excel (intermediate)