Shipper Success Associate – Italian (Remote, Costa Rica)

About the role

Amazon Shipping is looking for an Italian‑speaking Shipper Success Associate to join its Costa Rica team. You will handle shipper inquiries, process requests and support daily operations to ensure a smooth shipping experience for Amazon’s business partners.

Key responsibilities

• Respond to shipper inquiries via established channels, providing accurate information on services, policies and procedures.
• Process and track shipper requests, maintaining documentation and meeting SLA targets.
• Escalate complex or unresolved issues to senior team members with clear context.
• Maintain and update shipper records, case logs and internal tracking systems.
• Compile data and reports on shipper interactions, issue trends and team performance.
• Support creation and maintenance of internal knowledge‑base articles and SOPs.

Required profile

• High school diploma or equivalent.
• 1+ years of experience in customer service, logistics support or administrative operations.
• Fluent in Italian and English (reading, writing and speaking).
• Experience working with ticket‑driven workloads and meeting deadlines.

Required skills

• Microsoft Office suite (Outlook, Word, Excel).
• CRM tools such as Salesforce.
• Web‑based meeting applications.