Enterprise Customer Success Manager (Remote LATAM)

About the role

As an Enterprise Customer Success Manager you will act as the strategic partner and trusted advisor for Teramind’s largest and most strategic customers across Latin America. You will ensure customers achieve maximum value from our AI‑driven security platform, driving adoption, retention, and advocacy.

Key responsibilities

• Serve as the primary post‑sale contact, guiding onboarding, adoption, and ongoing value realization.
• Align product capabilities with customer goals, deliver training, and conduct strategic reviews that demonstrate ROI.
• Own renewal processes, monitor health metrics, mitigate risks, and maintain high satisfaction and retention rates.
• Advocate for customers internally, collaborating with Product, Support, and Sales to resolve issues and influence roadmap decisions.
• Identify upsell and cross‑sell opportunities, build multi‑thread relationships, and partner with Account Managers to expand accounts.

Required profile

• 5+ years of B2B Customer Success experience with a proven record of driving adoption, retention, and expansion.
• Strong understanding of Customer Success frameworks, lifecycle management, and subscription renewal processes.
• Fluent in English, Spanish, and Portuguese.
• Detail‑oriented, highly organized, and comfortable diving into technical product details (cybersecurity experience a plus).

Required skills

• HubSpot
• ChurnZero (or similar Customer Success platforms)

What we offer

• Fully remote work with flexible paid time off.
• Competitive compensation and laptop reimbursement.
• Career growth, professional development, and a collaborative, globally diverse team.