Senior Technical Support Engineer (Remote Contract)

About the role

We are looking for a Senior Technical Support Engineer to join Mercor’s remote team. You will help our talent pool navigate the platform, resolve technical issues, and improve the overall user experience.

Key responsibilities

• Respond to support requests from candidates applying for roles on the Mercor platform.
• Triage and investigate issues by examining telemetry data, inspecting network requests, querying the database, and troubleshooting browser problems.
• Consolidate insights and recommend product improvements.
• Create and maintain documentation that addresses common support questions.
• Communicate with users in clear, near‑perfect English while maintaining a positive attitude.

Required profile

• Degree in Computer Science, Software Engineering, or related field, or equivalent experience building modern web applications.
• 2–5 years of experience supporting customers on web‑based SaaS products.
• Familiarity with SaaS product workflows and support platforms.

Required skills

• Debugging modern web applications (React, Node, Flask, Next.js).
• Using support tools such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.

What we offer

• Contract role with compensation between $40,000 and $50,000 per year.
• Fully remote work environment.