Executive Customer Project Manager – Content & Publishing

About the role

The Executive Customer Project Manager (Content & Publishing) acts as the primary liaison between customer stakeholders, content authors, and delivery teams. The role oversees end‑to‑end content operations for multiple concurrent initiatives, ensuring that content on Microsoft Learn and related platforms is accurate, accessible, and delivered on schedule.

Key responsibilities

• Manage the full content lifecycle, including intake, updates, publishing, and maintenance across Learn and associated platforms.
• Coordinate creation of new articles, process updates, feedback incorporation, and broken‑link resolution.
• Maintain index pages, tables of contents, and other structures to improve discoverability.
• Support routine content reviews for accuracy, relevance, and alignment with platform changes.
• Partner with stakeholders to align content with learning objectives and platform standards, providing editorial guidance.
• Contribute to instructional design and identify gaps, duplication, or outdated material.
• Track work items, timelines, and deliverables using Azure DevOps or similar tools, ensuring visibility and prioritization.
• Use GitHub for repository management, supporting pull requests, branching, and version control.
• Handle video publishing workflows, including uploading, metadata management, and linking across platforms.

Required profile

• Experience managing content operations and publishing workflows for large‑scale learning platforms.
• Proven ability to coordinate cross‑functional teams and communicate risks or delays proactively.
• Familiarity with agile project‑tracking tools such as Azure DevOps.
• Comfort working with version‑control systems, particularly GitHub.
• Understanding of video asset management and metadata practices.

Required skills

• Azure DevOps
• GitHub
• Content lifecycle management
• Publishing workflow orchestration
• Video asset management