This job is no longer available
This job expired on 21/07/2026. It no longer accepts applications.
Senior Technical Support Engineer (Remote Contract)
Mercor · San Jose
Job description
About the role
We are looking for a Senior Technical Support Engineer to join Mercor’s remote team. You will help our talent pool navigate the platform, resolve technical issues, and improve the overall user experience.
Key responsibilities
- Respond to support requests from candidates applying for roles on the Mercor platform.
- Triage and investigate issues by examining telemetry data, inspecting network requests, querying the database, and troubleshooting browser problems.
- Consolidate insights and recommend product improvements.
- Create and maintain documentation that addresses common support questions.
- Communicate with users in clear, near‑perfect English while maintaining a positive attitude.
Required profile
- Degree in Computer Science, Software Engineering, or related field, or equivalent experience building modern web applications.
- 2–5 years of experience supporting customers on web‑based SaaS products.
- Familiarity with SaaS product workflows and support platforms.
Required skills
- Debugging modern web applications (React, Node, Flask, Next.js).
- Using support tools such as Zendesk, Intercom, Help Scout, Freshdesk, or Crisp.
What we offer
- Contract role with compensation between $40,000 and $50,000 per year.
- Fully remote work environment.
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Mercor
San Jose