Account Manager (SMB)

About the role

Toptal is seeking a mid‑level Account Manager to own a portfolio of small‑and‑medium business (SMB) clients. You will act as a trusted advisor, uncover growth opportunities and deliver talent solutions that help clients scale their operations.

Key responsibilities

• Own growth, retention and success of a diverse SMB account portfolio.
• Develop and execute proactive account plans aligned with client business goals.
• Conduct regular insight‑driven check‑ins to gather feedback and identify new challenges.
• Identify and qualify expansion opportunities across marketing, finance and technical functions.
• Execute tailored outreach campaigns using Salesloft cadences to educate clients on Toptal’s services.
• Provide ongoing guidance throughout project lifecycles, ensuring a client‑first experience.

Required profile

• Mid‑level professional with proven relationship‑building and consultative selling experience.
• Strong business acumen and curiosity to diagnose client needs.
• Ability to work independently and coordinate with cross‑functional teams.
• Excellent communication skills in English, both written and verbal.

Required skills

• Salesloft