Technical ITAM Analyst (Hardware & Discovery)

About the role

The Technical ITAM Analyst will support day‑to‑day IT Asset Management operations, focusing on hardware inventory and discovery. You will ensure data accuracy, monitor discovery health, and collaborate with regional teams to keep the global asset repository reliable.

Key responsibilities

• Normalize and remediate hardware data in Flexera, correcting models, serial numbers and specifications.
• Monitor Flexera agents and beacons worldwide, identify blind spots and work with local IT to restore visibility.
• Serve as first point of contact for regional ITAM representatives, providing technical guidance on asset status updates.
• Reconcile Flexera data with the ITSM tool (EasyVista) to keep lifecycle states synchronized.
• Create reports and dashboards on asset health, hardware age and discovery coverage for risk management.
• Support hardware off‑boarding, ensuring retired equipment is decommissioned and data is securely wiped.

Required profile

• 2+ years hands‑on experience with Flexera One or FlexNet Manager (Hardware/ITAM modules).
• Strong troubleshooting skills to investigate missing devices in discovery tools.
• Familiarity with endpoint inventory tools such as Microsoft Intune, Nagios or SolarWinds.
• Proficiency in Excel (lookups, pivots) and basic SQL for data extraction and comparison.
• Detail‑oriented mindset for spotting duplicate serial numbers or mismatched specifications.

Required skills

• Flexera One / FlexNet Manager
• Microsoft Intune
• Nagios
• SolarWinds
• EasyVista (ITSM)
• Microsoft Excel
• SQL