Support Engineer II - Advertising API Partner Technical Engineering

About the role

Amazon Advertising is looking for Support Engineers to help external customers build business-critical applications on its Advertising API. The role sits within the Partner Tech organization, which builds software solutions and owns the customer experience for Advertisers and Partners integrating with the API and MCP. It combines troubleshooting, operations support and software development, with a focus on building automation to reduce manual work.

Key responsibilities

• Troubleshoot, debug, evaluate and resolve system-generated alerts, and make feature enhancements and bug fixes
• Manage systems and hosts, perform software deployments and migrations, and automate routine operational tasks
• Develop tools and automation to move toward human-free operations
• Solve product and API questions raised by partners, acting as an escalation point for complex technical issues
• Propose and build solutions that unblock partner integrations, and audit partner behavior for policy compliance
• Lead root-cause analysis on recurring issues and drive architectural recommendations to engineering teams
• Mentor L4 Support Engineers and lead knowledge-sharing initiatives
• Design end-to-end support workflows and analyze support trends to give data-driven product feedback
• Work with customers to improve the onboarding experience and author post-incident reviews

Required profile

• 3+ years of technical support, or 3+ years of software development experience
• Experience troubleshooting and debugging technical systems, or in development or technical support
• Ability to work in a fast-paced environment and enjoy building automation

Required skills

• REST API-based services and databases with SQL
• Automation, testing or monitoring framework development
• Preferred: web services, distributed systems, REST, XML, JSON, a programming language (Java, C#, JavaScript, Python, Ruby or Perl), UNIX/Linux, AWS or cloud technologies, and data analytics