ServiceNow CMDB Architect

About the role

The ServiceNow CMDB Architect leads the design, implementation and governance of the client's enterprise CMDB. The role establishes a scalable CMDB architecture covering infrastructure discovery, CI classification, reconciliation, service relationships, data quality and integration with monitoring and ITSM processes.

Key responsibilities

• Define the overall ServiceNow CMDB architecture, CSDM model, CI classes, relationships and governance framework.
• Design CMDB standards for CI identification, normalization, reconciliation and authoritative data sources using ServiceNow IRE.
• Define and govern automated discovery across servers, VMware/ESX, storage, network, wireless and cloud infrastructure.
• Establish Service Mapping and CI dependency relationships linking infrastructure with critical business and operational services.
• Lead CMDB assessment and remediation of duplicate, stale, orphaned and inaccurate CIs.
• Define integration architecture between ServiceNow Discovery/CMDB and monitoring/data sources such as SolarWinds and Xymon.
• Set up CMDB health KPIs, dashboards and controls to maintain at least 95% CI completeness and accuracy.
• Ensure the CMDB supports Incident, Major Incident, Problem, Change, Asset and Event/Monitoring Management processes.
• Define the CMDB operating model, governance, RACI, standards and transition to steady-state operations.
• Mentor CMDB engineers and work with infrastructure, ServiceNow, NOC and application teams.

Required profile

• 8+ years of ITSM/Configuration Management experience, with 5+ years of strong ServiceNow CMDB experience.
• Proven experience designing or transforming large enterprise CMDB environments.
• Strong understanding of CI data models, relationships, reconciliation, normalization and data governance.
• Experience with Service Mapping and infrastructure-to-business-service dependency mapping.
• Knowledge of server, network, storage, virtualization and cloud infrastructure.
• Strong stakeholder management, architecture documentation and technical leadership skills.

Required skills

• ServiceNow CMDB, CSDM, ITOM Discovery, IRE and CMDB Health
• ITIL processes (Configuration, Incident, Problem, Change and Asset Management)
• Preferred: ServiceNow CIS-Discovery, CIS-Service Mapping, CSA or related certifications; SolarWinds, Xymon, VMware and AWS experience; CMDB governance in large or healthcare environments